Refund policy

Refund & Return Policy

Effective Date: October 21, 2026

At NakedChew, we want you to feel confident when purchasing furniture from our online store. If your sofa or furniture does not meet your expectations, we offer a straightforward return and refund process subject to the conditions below.

14-Day Return Period

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Not have been assembled, modified, or altered.

  • Be free from stains, odors, pet hair, scratches, or other signs of use.

  • Include the original packaging and accessories when reasonably available.

  • Be accompanied by your order information or proof of purchase.

Non-Returnable Situations

Returns may not be accepted for:

  • Furniture that has been used, damaged, or altered after delivery.

  • Items damaged because of improper assembly, handling, or care.

  • Customized or specially made furniture unless it arrives defective or damaged.

  • Items returned after the 14-day return period.

  • Clearance or final-sale items where specifically identified as non-returnable.

Damaged or Incorrect Items

Please inspect your furniture as soon as possible after delivery.

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us at:

Email: info@nakedchew.com
Phone: +1 800-613-2410

Please provide your order number and clear photos of the packaging and affected item. We will review the issue and determine the appropriate solution, which may include replacement parts, a replacement item, or a refund.

Refunds

Once an approved return is received and inspected, we will notify you of the refund decision.

Approved refunds are generally issued to the original payment method. Depending on your bank or payment provider, it may take approximately 5–10 business days for the refund to appear in your account.

Original shipping charges may be non-refundable unless the return is the result of an error on our part, a defective product, or an item damaged before delivery.

Return Shipping

Unless the return is caused by an incorrect, defective, or damaged item, return shipping costs may be the responsibility of the customer.

Please contact us before sending any furniture back. Unauthorized returns may not be accepted.

Contact

NakedChew
2155 Coronado Ave
Signal Hill, CA 90755, USA
Phone: +1 800-613-2410
Email: info@nakedchew.com